HOUSE RULES
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HOURS OF OPERATION:
Boarding: Monday through Sunday 8:00 am to 6:00 pm. We do not check-in boarding customers before 8:00 am.
Our Sunday hours are for pet pick up and drop off only. If your pet is boarding with us and you need to reach us on Sunday, please leave a message and we will return your call.
Daycare only: Monday through Friday 7:30 am to 6:30 pm.
TOURS:
Window only tours: The suites can be seen through our viewing windows without appointment, 7 days a week during business hours.
Walk through tours: To avoid stress on our pet guests, full tours are given by appointment only Monday through Thursday, 11:00 am to 5:00 pm, and Saturday, 11:00 am to 3:00 pm. For liability reasons and to limit any disruption to our pet guests, we do not allow customers to walk past every pet's suite. Walk through tours include a visual sample of the suites, kitchen and our outdoor areas.
REGISTRATION AND CHECK-IN REQUIREMENTS:
- TO EXPEDITE YOUR CHECK-IN TIME, PLEASE PRE-CHECK-IN BY PHONE AND ALLOW AT LEAST 10-15 MINUTES FOR THE CHECK-IN PROCESS. PLEASE FAX, MAIL OR BRING IN YOUR REGISTRATION FORM WITH PROOF OF VACCINATIONS PRIOR TO CHECK-IN. READ YOUR VACCINATION RECORDS CAREFULLY TO BE SURE THE BORDATELLA VACCINATION IS CURRENT WITHIN 6 MONTHS. SOME VETERINARIANS DO NOT GIVE THE BORDATELLA VACCINATION UNLESS YOU REQUEST IT.
- ALL DOGS MUST BE ON A LEASH WHEN ENTERING OUR FACILITY. ALL CATS MUST BE IN A CARRIER PLEASE.
- A MENU OF SERVICES AND BOARDING AGREEMENT MUST BE COMPLETED AND SIGNED AT THE TIME OF EVERY CHECK-IN.
- IF SOMEONE ELSE WILL BE PICKING UP YOUR PET, YOU MUST CREATE A PASSWORD FOR THEM.
- IF THE PERSON PICKING UP YOUR PET WILL NOT BE PAYING AT CHECK-OUT, PAYMENT WILL BE REQUIRED AT THE TIME OF CHECK-IN.
WE DO NOT ACCEPT THE FOLLOWING PETS:
- Pets with fleas or ticks. We may choose to bathe pets with fleas at check-in, if our schedule allows. We do not dip or de-tick. We reserve the right to refuse any pet with fleas or ticks at check-in.
- Excessive barking dogs that disrupt the other pet guests, and stress themselves.
- People aggressive pets that our staff is unable to handle or put a leash on.
- Dog aggressive dogs that constantly fence fight with other guests.
- We DO accept females in heat and non-neutered males for boarding, but not for day care.
VACCINATIONS REQUIRED for Boarding, Daycare and Grooming:
Vaccinations must be given at least 2 weeks prior to boarding to be effective
DAYCARE CUSTOMERS ONLY: PROOF OF NEGATIVE FECAL TEST IS REQUIRED EVERY 6 MONTHS.
Canine:
| Bordatella | Every 6 months |
| DHPP (Distemper, Parvo, Parainfluenza) | 1 or 3 year vaccination accepted |
| Rabies | 1 or 3 year vaccination accepted |
Feline:
| FVRCP | 1 or 3 year vaccination accepted |
| FeLV/FIV test if never vaccinated for Leukemia | Yearly - must be negative |
| Feline Leukemia (FeLV) for outdoor cats | Yearly |
| Rabies | 1 or 3 year vaccination accepted |
IT IS THE CUSTOMER'S RESPONSIBILITY TO PROVIDE US WITH A CURRENT VACCINATION RECORD PRIOR TO BOARDING. IT IS NOT THE RESPONSIBILITY OF TAIL END TO REMIND CUSTOMERS WHEN THEIR VACCINATIONS ARE DUE. We provide a courtesy call one day prior to the scheduled check-in date to confirm the reservation, and to remind the customer if we are missing information required for check-in.
REQUIRED CHECK-OUT BATH WHEN BOARDING:
A required bath for boarding canine guests is given prior to check-out. Feline baths are available at the owner's request. We reserve the right to bathe a cat if necessary at the owner's expense. For a one night stay, the bath is optional and the pet will be inspected at check-in and check-out. Please understand that the bathing process is for your protection as well as ours. The bathing and drying process includes a thorough inspection to ensure that your dog is leaving our facility in the same if not better condition than when he or she checked in.
We are not responsible for matting of long hair during the normal course of boarding, daily exercise or swimming. For long haired guests, we recommend ordering our brushing service while boarding and/or a professional grooming at check-out.
PROFESSIONAL GROOMING:
When grooming is requested at check-in, the customer will not be charged for the check-out bath.
Grooming prices vary according to breed, size, condition of coat and the pet's behavior. A consultation with our groomer is recommended.
FEEDING: The following policy will keep our costs down, and allow our staff more quality time with our pet guests:
- For stays of 14 nights and under, you must pre-measure and pre-pack each dry meal in re-sealable bags or containers. The bags or containers must have the pet's first name and last initial. Please do not date the bags.
If meals are not pre-packed, a $1.00 fee per feeding, per pet will apply. - We do not return open cans of food at check-out.
MEDICATIONS & VITAMINS: We charge $2.00 per administration and/or application and $3.00 per insulin injection.
- We sell pill pockets by the bag and individually. This is a stress free way to give pets their pills. Please let us know if your dog is allergic to chicken or beef.
- We do not allow prescription medication to be pre-packed in food.
- Please bring the original medication pill bottle with the veterinarian's instructions.
- You may pre-pack vitamins and supplements. If they are not pre-packed, a $2.00 charge per administration will apply.
FLEA AND TICK POLICY:
To ensure that we maintain a flea and tick free environment, no bedding or fabric toys may be brought from home. You may purchase new toys from us, or bring new toys with the price tag still attached. Our facility is on a monthly extermination program inside and outside. These records are available for inspection at any time. Pets will be inspected for fleas and ticks upon check-in and check-out. It is our right to refuse pets with fleas or ticks. It is recommended that your pet be on a flea and tick preventative and a heartworm/hookworm preventative. Since pets can encounter parasites in dog parks, owner's yards and common areas in neighborhoods, etc., Tail End Pet Resort & Spa is not responsible for flea or tick problems after the pet has exited our facility. We advise customers whose pets are found to have fleas and ticks at time of check-in to exterminate their home and yard before returning the pet to that environment. It is the customer's responsibility to thoroughly inspect their pet prior to leaving our facility.
Fleas:
- If fleas are found on the pet during the check-in inspection, a Capstar pill will be given immediately at the customer’s expense. A flea bath may be given if our schedule allows. If our schedule does not allow, the customer or emergency contact must remove their pet from our facility to be bathed elsewhere professionally. Upon returning to our facility, a Capstar pill will be given. If the pet will be boarding for more than 2 nights, Frontline or Advantix will also be applied 48 hours after the bath and at the customer’s expense.
Ticks:
- Ticks are very difficult to kill; therefore, if ticks are found on the pet at check-in the pet may not stay in our facility, as we do not dip, bathe or de-tick dogs. The customer or emergency contact must remove their pet immediately from our facility.
- The customer or emergency contact may choose to take their pet to another facility to be dipped and de-ticked. However, we will not accept the pet back into our facility for 48 hours, at which time we will apply Frontline or Advantix at the customer’s expense. Upon returning to our facility, the customer must provide proof of a professional bath and wait for the dog to be re-inspected. If ticks are still found, the owner must remove the pet from our facility. Even after dipping or bathing, it is not always possible to locate and kill 100% of all ticks present on a pet.
EXCESSIVE BARKING POLICY:
Pet boarding facilities have a responsibility to control the indoor noise level for the dogs’ health, customer peace of mind and employee health. It is our job as pet care professionals to make every dog’s stay a pleasant one. We pride ourselves on maintaining a quiet, stress free environment. The following are additional reasons to minimize the noise level in a boarding situation:
- OSHA has noise level standards that dictate how many decibels are permitted in a workplace. High noise levels contribute to hearing loss and high stress levels for employees.
- Excessive barking is a sign of anxiety, which is our responsibility to remedy. Barking causes stress for the dog that is excessively barking and causes stress for the other dogs that are exposed to the excessive barking. Stress weakens the immune system making the dog more susceptible to upper respiratory and intestinal upset conditions.
- Straining of a dog’s vocal cords from excessive barking can cause the dog to be more susceptible to upper respiratory infection and can cause the dog to become hoarse.
Our remedy for excessive barking dogs:
- For high anxiety or high energy dogs that socialize well with other dogs, we always recommend reserving the Royal Suite, which includes group play in our day care program or ordering individual all day play.
- Once a boarding dog has been determined unsuitable for the main kennel area, they must be re-located to another area to determine where he or she is most comfortable and most quiet.
- If suitable, the dog will be introduced to the owner’s dogs first and then placed in the day care group. If the dog is suitable for a group, the owner will be called to discuss the issue and obtain permission to keep the dog in day care. Day care allows the dog to expend hours of energy and interact with other dogs. The owner will be advised that for future boarding reservations they must order a Royal suite with daycare or individual all day play. If the owner chooses not to order a Royal suite, they must discuss other barking remedies with their veterinarian.
- If the dog is unsuitable for group play or we cannot find a suitable suite, the owner will be called and advised that we have tried all avenues to make their dog comfortable, but he or she cannot continuously strain his voice and disrupt the facility. The owner must arrange to obtain an anti-anxiety remedy from a vet or in extreme cases, the dog must be removed from our facility.
DEPOSITS:
First time customers only must provide a $50.00 NON REFUNDABLE deposit. The deposit will be credited to the final invoice. No deposit is required for subsequent boarding reservations.
CANCELLATIONS:
A $25.00 cancellation fee will be charged if we do not receive a 24-hour notice. For major holidays, a $50.00 cancellation fee will be charged if we do not receive a 48-hour cancellation notice.
CHECK-OUT:
We charge by the night. The overnight stay rate begins at 6:00 pm and ends at 1:00 pm the next day. For check-outs after 1:00 pm, there will be a flat fee of $12.00.
EARLY CHECK-OUTS:
We schedule baths according to our customers’ check out times. So, if you would like to pick up your pet earlier than the time you scheduled, we must have at least a 2-hour notice prior to 2:00 pm. We will always do our best to accommodate you. However, on high volume days and after 2:00 pm, early check-outs may not be possible and are not guaranteed.
LATE CHECK-OUTS:
If you do not pick up your pet on your scheduled pick up day and we are booked, your pet may be moved to a large crate to accommodate in-coming scheduled pets. There may be an additional $50.00 fee for each additional night. Please remember that there are other reservations scheduled.
IN CASE OF EMERGENCY:
The pet owner will be notified immediately. Emergencies will be transported to the customer’s veterinarian if it is within a reasonable distance. Otherwise, we will transport the pet to a local veterinarian. A transportation fee may be charged. Depending on the situation and the time of day, emergencies may need to be transported to an after hours hospital.
HOLIDAY RESERVATIONS:
There is a four (4) night minimum stay requirement for Thanksgiving, Christmas, New Year’s and Easter/Spring Break. There is a two (2) day minimum stay requirement for July 4th, Labor Day and Memorial Day.
PAYMENT:
Payment must be received at the time of check-out. Pets may not leave the facility without payment. We accept the following forms of payment: Visa, MasterCard, Discover, Debit cards and Cash.
Tail End Pet Resort & Spa Revised on 2/21/08 Tail End Pet Resort’s policies and rates are subject to change at any time without prior notification. |